I have a problem with message bank setup for my Thub 2 tablet. This problem has been posted in the THub board because it is the last of a long list of problems I have had with the THub setup. I have had several calls from Telstra about this problem but all fail to resolve the issue. I thought I would check and asked a friend to ring and leave a message. WOW the phone did not go to MB it just rang out so it looks like I have no message bank. If I ring 101 from my home phone I get answered by message bank to say I have no messages. I guess not if MB does not answer my phone.
How can I check what is going on. I would normally ring support but as this problem has been in support for a week or so I would assume they would have checked this. Does anyone have any idea what I can do?
Solved! Go to Solution.
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Glad to hear that your difficulty with MessageBank was fixed. Do you mind sharing how you had this resolved with the community?
That way if someone else has a similar issue they will know what to do.
Dank, A good idea. It turns out all my remaining problems were solved at once. ie no message bank and not able to link THub2 to my account for SMS and voice mail.
I was told the link problem was "a known problem being worked on by Telstra" HA HA
Finaly I got an operator I think in the message Bank area. She deleted and reinstalled the MB. that did not work. She decided it was in the line diversion area where when I do not answer the call is diverted to MB. and yes it turned out there were 2 diversons on my line and one was to an invalid number but it was causing the incoming calls to not divert to my MB and it also stopped the THub2 link setup for SMS and voicemail. She was able to get the other diversion removed by a level 2 Tech. We tested it and MB was good. She suggested I try to do the setup again and yes that worked just fine. So now all is good.
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