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new Smart moden gen 2 installed now landline phone doesn't ring

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I received and installed a new Smart modem a couple of weeks ago,

this week my landline which I keep in order to call my child on my way home or for her to call friends or just in case there's a nearby bush fire (last time the landline got the automated watch and act alert but only 1/2 of the mobiles did) or those times when the power goes out for days which kills the mobile towers but the landline phone still works .......

anyway, this week when I ring, the phone rings out, got home go mad at kid for not answering she informs me that the phone didn't ring .... is this a known issue? or something I need to call about?

I'm looking at reinstalling my old not so smart modem at least then everything works the way it should

B
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: new Smart moden gen 2 installed now landline phone doesn't ring

Is the phone plugged into green phone port on the modem or into a phone socket?

If plugged into modem try ringing with phone plugged into phone socket.

If still not ringing try ringing with modem PSTN port disconnected and phone plugged into wall phone socket.

If still not ringing try ringing with modem completely disconnected from phone wall socket and phone plugged into wall phone socket.

 

If phone rings with either phone plugged into wall socket or PSTN port on modem disconnected or PSTN port and DSL Port disconnected then it could be a faulty modem.

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7 REPLIES 7
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Level 24: Supreme Being
Level 24: Supreme Being

Re: new Smart moden gen 2 installed now landline phone doesn't ring

Are you able to make calls? If fault is only the phone not ringing then it could be a faulty modem. Make sure the phone is the only device plugged into the phone port on the modem.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: new Smart moden gen 2 installed now landline phone doesn't ring

Did you also transition into the NBN? What type of service do you have?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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Level 2: Rookie

Re: new Smart moden gen 2 installed now landline phone doesn't ring

yes I can make calls and if I call the phone from my mobile it doesn’t ring but when I pick it up I can talk to myself
B
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Level 2: Rookie

Re: new Smart moden gen 2 installed now landline phone doesn't ring

my area is not ever scheduled for NBN. I would have to install the satellite version,
I’m on an ADSL service
B
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: new Smart moden gen 2 installed now landline phone doesn't ring

Is the phone plugged into green phone port on the modem or into a phone socket?

If plugged into modem try ringing with phone plugged into phone socket.

If still not ringing try ringing with modem PSTN port disconnected and phone plugged into wall phone socket.

If still not ringing try ringing with modem completely disconnected from phone wall socket and phone plugged into wall phone socket.

 

If phone rings with either phone plugged into wall socket or PSTN port on modem disconnected or PSTN port and DSL Port disconnected then it could be a faulty modem.

View solution in original post

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Level 2: Rookie

Re: new Smart moden gen 2 installed now landline phone doesn't ring

I’m suspecting faulty modem, I have an old style phone connection (the flat 3 pin type) the phone was plugged into the green port I don’t know how to plug both modem and phone in without resorting to the old filter from my old modem, reverted to previous setup old telstra modem and filter everything works better with the old modem 🤔
B
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Level 24: Supreme Being
Level 24: Supreme Being

Re: new Smart moden gen 2 installed now landline phone doesn't ring

You should be able to use the filter with the new modem. Connect DSL port of filter to DSL port of New modem and phone port of filter to phone. Leave the PSTN port on new modem disconnected.

 

 

Phone Wall Socket ------- ADSL Filter (DSL Port) ------------ (DSL Port) New Modem

                                                            (Phone Port) --------- Phone

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