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Community Manager DanK Community Manager
Community Manager

If you're getting a dial tone that sounds different from your normal dial tone, it's likely to be one of the ones listed below.  Have a listen to see if it's what you're hearing on your home phone:   The Stutter Dial Tone is exactly what it sounds l ...

Telstra (Retired) PaulQ
Telstra (Retired)

We recommend trying the troubleshooting steps found in our online tool before calling through as you may be able to resolve simple issues without needing to report a fault.     The Isolation Test
Before contacting us you can perform an Isolation Tes ...

Ben_F
Community Alumni (Retired)

QuestionI have done an Isolation test and found that i am not getting any dial tone. I am not using any Telstra services. 45 days back suddenly the internet speed dropped to 0.12 Mbps from 10 Mbps. I am not able to lodge a complaint as Telstra needs ...

Community Manager TimBartel Community Manager
Community Manager

When you run into a problem your home line (PSTN), this tool will assist you to run troubleshooting diagnostics and get the problem resolved via your browser or a mobile app.     The Telstra Troubleshooting tool can detect, diagnose and advise what ...

Telstra (Retired) PaulQ
Telstra (Retired)

We operate a specialist centre to assist you if you're receiving unwanted phone calls. Our staff are trained to deal with everything from basic advice, to liaising with the police on call tracing. They will help you come up with positive actions to s ...

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