lmck1
Level 1: Cadet

why is my bigpond email account being prevented from receiving emails without prior warning

After ending my home internet and landline package with Telstra (because I am moving in with someone who already had Telstra internet and landline package) my bigpond email account is no longer able to receive emails. I was assured in numerous phone calls to Telstra that my email would remain active and given no warning that it would be disabled.

 

I have been told "the area has a system outage" but no other bigpond email customes I know  are having this problem (and there are hundreds here at work). My bigpond email account was disabled minutes after my home internet and landline were cut. A coincidence.....

 

Anyone else had this issue?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: why is my bigpond email account been prevented from receiving emails without prior warning

Mine hasn't been working for a few days and it is still linked to an active service... so are a couple of other people I know having issues, a couple with active bigpond services and a couple without....
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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