Level 1: Cadet

Can't send message with Telstra - error 500

Hi Telstra - Since yesterday, my messages have not been sending.. i just keep getting the message 'Can't send message with Telstra - error 500'.  Prior to this using the same phone

Huawei p30 pro, i have had no issues and have not encounted this issue before. Please can you assist me in resolving this issue??  


More info.. if relevent:

- i am using the standard phone messaging app (android)

- messaging contacts who i have confirmed are on Apple phones.

- sent a 'test' sms to myself and it worked

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Support Team
Support Team

Re: Can't send message with Telstra - error 500

Hi ak14, May I ask if you have restarted the handset and also is everything else working correctly? Can you search the internet on the handset and also can you make calls etc and it's just sending the messages that are not working correctly at the moment?

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