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efAston
Level 2: Rookie

How do I unlock a phone from Telstra?

Answered

Hi,

 

I recently bought a second-hand Huawei Y560 L-02, and when I went to Huawei to unlock the bootloader, they said they couldn't do it because the phone is locked to Telstra. How do I unlock the phone from Telstra? I've never had any kind of plan or SIM with Telstra.

 

Regards,

Aston

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: How do I unlock a phone from Telstra?

Hi Aston,

There could be a fee to get the mobile unlocked.

Have a read of the below link. It explains how to unlock a mobile phone from Telstra.
https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: How do I unlock a phone from Telstra?

Hi Aston,

There could be a fee to get the mobile unlocked.

Have a read of the below link. It explains how to unlock a mobile phone from Telstra.
https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

efAston
Level 2: Rookie

Re: How do I unlock a phone from Telstra?

Thanks! They gave me the unlock code.
Level 22: Superhuman
Level 22: Superhuman

Re: How do I unlock a phone from Telstra?

You're welcomeSmiley Happy

 

I'm glad you could get it unlocked. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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