CrowdSupport®
Highlighted
Roosa
Level 1: Cadet

No reception, huawei p9

Hey, I have Huawei P9 (bought from Finland). Somehow I can get phone reception in big cities but the moment I am little further I lose it, cant receive or make phone calls either.

My finnish prepaid works perfectly on the phone, and telstra (and same sim card) works in my Samsung phone well.

Does anyone know why is that and what to do? I already tried everything the telstra website advised but it doesnt work.

Thanks Roosa

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Support Team
Support Team

Re: No reception, huawei p9

Hi Roosa,

 

Please contact us on 13 22 00 and our tech team will look into this for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 24: Supreme Being
Level 24: Supreme Being

Re: No reception, huawei p9

There is three verients of this phone, L09, L19 and L29... do you know which one specificity you have? The L29 is a dual sim model, that one will only work in sim slot 1, the L19 is limited in the bands it supports and the L09 as far as I can see should be fairly solid overall.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now