Level 1: Cadet

No reception, huawei p9

Hey, I have Huawei P9 (bought from Finland). Somehow I can get phone reception in big cities but the moment I am little further I lose it, cant receive or make phone calls either.

My finnish prepaid works perfectly on the phone, and telstra (and same sim card) works in my Samsung phone well.

Does anyone know why is that and what to do? I already tried everything the telstra website advised but it doesnt work.

Thanks Roosa

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Support Team
Support Team

Re: No reception, huawei p9

Hi Roosa,


Please contact us on 13 22 00 and our tech team will look into this for you.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: No reception, huawei p9

There is three verients of this phone, L09, L19 and L29... do you know which one specificity you have? The L29 is a dual sim model, that one will only work in sim slot 1, the L19 is limited in the bands it supports and the L09 as far as I can see should be fairly solid overall.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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