I have a telstra huawei p30 pro and it is not answering or receiving calls and messages. This problem happens whenever the phone goes to lock mode. I cannot turnoff the lock mode with fingerprint or pin. This is not satisfactory as i am losing $1000's each week.The phone also does not allow calls when it's signal drops back to 3G. Build is very very ordinary due to the front screen cracking with the supplied plastic slip on. All this from sitting in my pocket. I am going to go back to the iphone 7+. At least that works. Very disappointed
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Have you taken it to a Telstra Store to get sent away for assessment and repair?
Well, given that you haven't done the basics and got it assessed, and that it sounds like a hardware or firmware fault, then it's hardly Telstra's fault (both those problems would be Huawei's fault).
Take it in and get it assessed and repaired (they may even offer you the use of a temporary handset if they have one available). Then, if you can't get it resolved in a reasonable amount of time, you can be unhappy with Telstra.
Also, did you have "StayConnected" or "Swap Assure" as part of your plan? That could have helped in getting you up and running again quickly.
Hey locksmith, thank you for your post.
I am sorry to hear of the troubles with this one and trouble getting through, which number were you trying to contact us on?
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The phone was was delivered on time. There was no additional help as to setting up or support. The last time I had a problem was with a Samsung Galaxy 7 edge. Screen was pixelated out of the box. Telstra shop Chirnside Park said it was not Telstras problem and to take the phone directly to Samsung. A week later I got the phone back after having a new screen installed. Screen was great until the phone got so hot and smoking I had to put it on the sink in case it caught fire. Rang Telstra shop again and they said to take it to Samsung. Given that the phone was 2 weeks old the phone should've been replaced as per consumer law. The Huawei has been put back in it's box and there it shall stay. Takes grouse photos though.