Level 1: Cadet

Telstra hasn't moved my cell number to my new smartphone

I bought a new smartphone Tuesday approx 3pm & I've been waiting since for Telstra to transfer my cell number from my old flip phone to the new one. Today is Saturday 9.20am, I was promised 24 hours to do it !!!

Good Guys in Bundaberg QLD have been trying every day & have been fobbed off each time. There are other servers.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman

Re: Telstra hasn't moved my cell number to my new smartphone

As this is a public forum please remove your personal details 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Support Team
Support Team

Re: Telstra hasn't moved my cell number to my new smartphone



Sorry to hear of the delays with transferring your service. If this is ongoing still, please try our chat team here https://tel.st/gkgjk and we can check on the order placed. 


Let us know if you have any trouble there 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now