CrowdSupport®
TEDTOO
Level 1: Cadet

Telstra hasn't moved my cell number to my new smartphone

I bought a new smartphone Tuesday approx 3pm & I've been waiting since for Telstra to transfer my cell number from my old flip phone to the new one. Today is Saturday 9.20am, I was promised 24 hours to do it !!!

Good Guys in Bundaberg QLD have been trying every day & have been fobbed off each time. There are other servers.

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2 REPLIES 2
Level 23: Superhero

Re: Telstra hasn't moved my cell number to my new smartphone

As this is a public forum please remove your personal details 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Telstra (Retired)
Telstra (Retired)

Re: Telstra hasn't moved my cell number to my new smartphone

Hi TEDTOO, 

 

Sorry to hear of the delays with transferring your service. If this is ongoing still, please try our chat team here https://tel.st/gkgjk and we can check on the order placed. 

 

Let us know if you have any trouble there 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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