CrowdSupport®
CXB
Level 1: Cadet

Texting

Answered

I have just changed from Optus to Telstra using a new sim and same number. My mobile is a Huawei P9. I can no longer receive call messages or text messages. I have been to Camberwell Telstra where two staff spent about 90min unsuccessfully trying to fix the problem. I now do not know what to do. I never experienced the same problem with Optus. I can send text messages.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Texting

It means that Optus have not completed the porting process correctly (they need to put a permanent redirect from their system pointing to Telstra in the numbering database).

 

Give 132200 a call and ask for the Mobile Team and get them to put a request through to Optus to get it rectified.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Texting

It means that Optus have not completed the porting process correctly (they need to put a permanent redirect from their system pointing to Telstra in the numbering database).

 

Give 132200 a call and ask for the Mobile Team and get them to put a request through to Optus to get it rectified.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
CXB
Level 1: Cadet

Re: Texting

Thank you, I will contact Telstra. CXB

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