Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

Hi Telstra - Since yesterday, my messages have not been sending.. i just keep getting the message 'Can't send message with Telstra - error 500'.  Prior to this using the same phoneHuawei p30 pro, i have had no issues and have not encounted this issue ...

Level 1: Cadet

Hi support, Just wondering if there's any idea of when the P30 Pro will be back in stock. Thanks.

Level 1: Cadet

I recently purchased huawei p30 pro. I was told that it is a dual Sim phone by Telstra sales agent. But when I received I found it was only a single Sim phone. Can someone clarify the Huawei p30 pro sold by Telstra is dual Sim or single Sim phone.

Level 1: Cadet

I order the Huawei p30 pro on the 26th of April on a medium plan, receive an email saying my order was cancelled and then didn't really worry after that.
Received an email on the 14th May with information about my plan, along with my new mobile number ...

Level 1: Cadet

I ordered a Huawei P30 Pro, and I've been waiting 3 weeks for it to be delivered. Telstra originally stated 3-5 business days, yet 3 weeks later have nothing to say. What's going on??

Level 1: Cadet

I'm considering purchasing a Huawai P30 pro.
Can someone please let me know if RCS (Rich Communication Services) is supported on this device with Telstra? Thank you.

Level 1: Cadet

Telstra has been stocking the Huawei P30 Pro since it's launch. In that time two major software updates have been released by Huawei - 1.124 and 1.153 - which add major features to the camera and other components, as well as android security updates. ...

Level 1: Cadet

Hi what's the best phone between s10 and the Huawei P30 Pro

Level 1: Cadet

I have brought Honor 8X or model JSN-L42 from india, and I have purchased a new boost sim using telstra network. I have activated the sim after landing in sydney. But I can only send/receive sms and access data. voice calls are not going or i can abl ...

Level 1: Cadet

really poor customer services. been on hold for more than 10 minutes, that girl still keeps me waiting. don't know why

Level 1: Cadet

How do i get my PUK code for my SIM card and my plan details I don't have three of my phone's that are on a plan and I have no details

Level 1: Cadet

I have just purchased a prepaid SIM 30 GB for $10. I would like to use the 30GB data to connect to my LAPTOP in Mungindi (near Mungindi Hospital). Thanks for your help.

Level 1: Cadet

Hi, I got a SMS with 25GB for free. But it's not on my data bank? What can I do, to get it?

Level 2: Rookie

Hi, I recently bought a second-hand Huawei Y560 L-02, and when I went to Huawei to unlock the bootloader, they said they couldn't do it because the phone is locked to Telstra. How do I unlock the phone from Telstra? I've never had any kind of plan or ...

Level 2: Rookie

Have a HUAWEI LTE WINGLE mobile broadband pre-paid dongle from Telstra. Telstra has changed their security codes and I can no longer get my usage on my dashboard. I have been on to chat for 1 and half hours on the 17th of February. I have been to tel ...

Level 1: Cadet

What is the charge on a mobile to ring a 1300/13 and 1800 numbers

Level 1: Cadet

I have Huawei Ideos 5 and a HTC Wildfire phones and use the sims interchangeably. However, the Huawei Ideos 5 phone only recognises Optus and Vodaphone networks but not Telstra. I am with Telstra Mobile and ahve been for years. My Telstra mobile work ...

Level 1: Cadet


I recently upgraded from an iPhone to a Huawei Nova 3i, which is an excellent budget phone.

One issue I have with it, is that there is no Volte capability on the Telstra Network. I spoke with Telstra Tech support who advised that this particular ...

Level 1: Cadet

Processor: HiSilicon Kirin 980Graphics adapter: ARM Mali-G76 MP10Memory: 8192 MBDisplay: 6.47 inch 19.5:9, 2340 x 1080 pixel 398 PPI, Capacitive touchscreen, 10-point multitouch, OLED, HDR, glossy: yesStorage: 256 GB UFS 2.1 Flash, 256 GB, 242.63 GB ...

Level 1: Cadet
Level 1: Cadet

Can anyone provide feedback on the new Huawei P9 mobile as available from Telstra?I have had several Samsung Galaxy phones and could always upgrade to one of the later models but looking at some comments about the Huawei P9 l think it may be time for ...

Level 1: Cadet

Our community experts

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Download now