Level 1: Cadet


our internet isn't working properly

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Level 25: The Singularity
Level 25: The Singularity

Re: 2282

Try the troubleshooting via

You can do that from your mobile. 


Otherwise, you will need to provide some more information if you want some tips on what to do. 


We would need to know the type of connection you are on, the model of modem, the color of the lights on the modem and a description of what's happening.  Your postcode and saying is not working properly doesn't really give us any clue at all. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit