sean222
Level 1: Cadet

4G Mobile broadband quality & speed guarantee

Answered

Hi,

 

What are the service level requirements Telstra must meet in regard to mobile broadband speed and reliability. We live in Mallacoota, VIC and during the holidays season the mobile broadband becomes effectively unusable. Connections constantly drop out and speeds drop to almost dialup.

 

Sean.

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 4G Mobile broadband quality & speed guarantee

There is no guaranteed speeds on mobile broadband. Average speeds of 1-20 Mbps for 3G and up to 2-50 Mbps for 4GX. If you are experiencing issues you can report them to have it investigated. Given the type of area it is, it is likely that it is just overloaded because of the holidays... so reporting it is your best bet to have it considered for upgrades to help it not happen in future holiday seasons.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 4G Mobile broadband quality & speed guarantee

There is no guaranteed speeds on mobile broadband. Average speeds of 1-20 Mbps for 3G and up to 2-50 Mbps for 4GX. If you are experiencing issues you can report them to have it investigated. Given the type of area it is, it is likely that it is just overloaded because of the holidays... so reporting it is your best bet to have it considered for upgrades to help it not happen in future holiday seasons.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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