4G Mobile broadband quality & speed guarantee

[sean222]

Hi,

What are the service level requirements Telstra must meet in regard to mobile broadband speed and reliability. We live in Mallacoota, VIC and during the holidays season the mobile broadband becomes effectively unusable. Connections constantly drop out and speeds drop to almost dialup.

Sean.

[DrQ · Accepted solution]

There is no guaranteed speeds on mobile broadband. Average speeds of 1-20 Mbps for 3G and up to 2-50 Mbps for 4GX. If you are experiencing issues you can report them to have it investigated. Given the type of area it is, it is likely that it is just overloaded because of the holidays... so reporting it is your best bet to have it considered for upgrades to help it not happen in future holiday seasons.