CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
sean222
sean222
Level 1: Cadet
December

4G Mobile broadband quality & speed guarantee

Answered

Hi,

 

What are the service level requirements Telstra must meet in regard to mobile broadband speed and reliability. We live in Mallacoota, VIC and during the holidays season the mobile broadband becomes effectively unusable. Connections constantly drop out and speeds drop to almost dialup.

 

Sean.

  • 228 Views
  • 1 Reply
0 Kudos
Like
Reply
1 ACCEPTED SOLUTION

Accepted Solutions
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
December
Accepted Solution

Re: 4G Mobile broadband quality & speed guarantee

In response to sean222
There is no guaranteed speeds on mobile broadband. Average speeds of 1-20 Mbps for 3G and up to 2-50 Mbps for 4GX. If you are experiencing issues you can report them to have it investigated. Given the type of area it is, it is likely that it is just overloaded because of the holidays... so reporting it is your best bet to have it considered for upgrades to help it not happen in future holiday seasons.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

  • 0 Replies
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
December
Accepted Solution

Re: 4G Mobile broadband quality & speed guarantee

In response to sean222
There is no guaranteed speeds on mobile broadband. Average speeds of 1-20 Mbps for 3G and up to 2-50 Mbps for 4GX. If you are experiencing issues you can report them to have it investigated. Given the type of area it is, it is likely that it is just overloaded because of the holidays... so reporting it is your best bet to have it considered for upgrades to help it not happen in future holiday seasons.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

  • 0 Replies
0 Kudos
Like
Reply

Related Content

  • Mobile broadband & Voip

    I'm getting really frustrated trying to get voip working with a prepaid 4g usb stick (ZTE's MF821) a ...

    Find out more

  • Mobile Broadband Device connection speeds erratic

    Hi Guys, I have the Bigond 4G Wi-Fi Advanced Modem (AirCard 782S) and am experiencing quite broad co ...

    Find out more

  • 4g mobile broadband wifi password

    Hi all. If I've lost the card that came with my 4g wireless mobile broadband dongle how do I find th ...

    Find out more

  • Netgear mobile 4G broadband device, Aircard 782s

    Hi All, I have a Netgear mobile 4G broadband device, Aircard 782s (I think that's all the details!)H ...

    Find out more

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Telstra Home >