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SteeTee
Level 1: Cadet

4GX WiFi Pro - data usage not showing on screen or webpage


Purchased a Telstra 4GX WiFi Pro prepaid package.

No data usage displayed, has said "data usage info unavailable at this time" , been like that since I purchased the device last month

Current version
Software version: 21.235.01.00.302
Web UI version: 21.100.19.00.302
Does anyone know how to fix this stuff? fixes? Seems to be plenty of questions on the internet but no answers
Have reset device, reset and pulled battery.
thanks
Stee

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1 REPLY 1
Level 22: Superhuman

Re: 4GX WiFi Pro - data usage not showing on screen or webpage

Hello have you checked for software updates? If you bought it from a Telstra store...you could show it to them. Have you recharged it?.. that may correct the glitch in what I guess to be a billing type software issue.????
Thank you
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles "you" to be an expert at everything!!"

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