confusing
Level 1: Cadet

AFL app and mobile broadband

Just moved to mobile broadband which is working for all but the AFL Live app.  I have a Samsung Galaxy Note 10.1 and this is the only app that doesn't appear to be working.  It keeps repeating "Unable to connect to internet at the moment, please check your data connection".  The Note is connected to the wifi. Any suggestions?

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4 REPLIES
Support Team
Support Team

Re: AFL app and mobile broadband

Hi confusing, which internet access method were you using previously to access this app without issue?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: AFL app and mobile broadband

I don't think that the Galaxy Note 10.1 is compatible as it only has Android 4.4.2 from memory and the AFL Live App needs Android 5 as a minimum.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
confusing
Level 1: Cadet

Re: AFL app and mobile broadband

Hi JessicaL, I was using a fixed line broadband. Before the move to mobile the link was working on the Samsung Galaxy 10.1.

Thanks for following up.

Support Team
Support Team

Re: AFL app and mobile broadband

Hi @confusing

 

My apologies for any issues you're experiencing with the AFL Live App. 

 

Can you please confirm the version of Android that your tablet is running? 

 

As @Jupiter mentioned, the AFL Live App is only supported for devices running Android 5 and above. 

If you are running an earlier version of Android, we cannot guarantee that the AFL Live App will work as intended. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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