I bought a Telstra 4GX WI-FI Pro on Sunday 15th.
I tried activating it online, as per the instructions, using https://www.telstra.com.au/activatenow
I was able to progress through the SIM Serial number validation, license check, and enter my address and email, and then after the final confirmation screen, I get the error:
"We’re experiencing some technical difficulties progressing to the next step, but we're working on it. Please try again later or contact 24x7 Chat."
I tried again on Monday with the same result, but now 24x7 is not available because of COVID-19.
I've tried every day since and cannot get past that point.
The SIM has not expired. I don't get an "already registered error", and the modem is not usable.
What are my options?
Are Telstra legitimately having technical difficulties with activation or is it a misleading error?
Do I just return it to the place I bought it?
At the moment it's a $99 paperweight
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