Just wondering if anybody else ran into any issues activating the Telstra 4G WIFI. I'm trying to set it up currently for my grandparents who just moved into a Retirement village, and we haven't yet been able to activate properly via the online setup at http://bigpond.4g. We know the username, but are having issues with the password validation. We called support who reset the password for us, but we still were unable to connect - having our call escalated to second level support. I've tried to manually input a whole bunch of username/password combinations via the admin login, but always end up with Error 29 - which I believe is a username/password combination error.
Any ideas what the SLA's are for second level support, as its 3 days later and we still haven't heard back. I tried calling again for an update and got the scripted "its still within the support time frame", but just trying to get this sorted for my Grandparents - who are kind of lost in their new home, with out the net!
Any help, or knowledge of SLA's would be appreciated!
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Good luck with getting help from Telstra or Bigpond Scott I've been having various issues with them for the past three weeks or so & while they are happy to chase their money they don't seem to be that keen or perhaps knowledgeable enough to help'