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Hi 2wander-yonder, this bonus credit may be part of our Thanks program (http://www.telstra.com.au/mobile-phones/prepaid-mobiles/rewards/index.htm) - this credit can't be used towards the purchase or additional data packs because it's added as a bonus amount rather than to the primary usage allowance. My understanding is that if the credit is applied as a dollar amount rather than being an offer of a certain amount of data then your included cap allowance needs to be used first before the additional credit is touched.
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Hi Andrew,
You are right, that doesn't sound right. Let me follow this up for you to confirm exactly how it works and I will get back to you
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I am just chasing this up for you now. Could you please send me a PM with your mobile service number?
We just need to check this out in more detail.
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I have been investigating and I have confirmed that Greg is correct in saying that you will need to use your recharge credit before the bonus. This does include all plus packs and it would be charged at PAYG rates.
In saying that, I appreciate the feedback about the SMS and I can see that this could be clearer. I have passed on all the details to update the communication for all our customer and to avoid future confusion.
Regarding the App, has this displayed previously and stopped?
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I will pass on the feedback about the app to see if this can be updated for you, however I can't offer any guarantees.
If I get an update on this I will pass it on for you.
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Hi Andrew,
Thanks for your patience while we follow up what is going on. It has been confirmed that your bonus will be used before your main recharge credit and will be used at the PAYG rates for data until it is used. The bonus should also be shown in the Telstra 24x7 App.
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You're welcome Keep us posted with how it goes and more than happy to chase up if needed.
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Hi Andrew,
The promotion is still ongoing and we have not taken any action to stop you receiving the texts offering the bonus. The messages aren't sent to everyone all the time
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