I logged into my router recently (to perform some other task) and found not only was I over plan but I had been through three 1Gig top-ups.
I dont dispute that I was over my limit, but I am hoping there is a more effective way to notify users than sending messages to a device that is unattended by design (it is a home router, after all). Forwarding to another recipient (eg email) might be a good alternative.
It also seems counterproductive to have the account automatically top up. Is there any way to turn this off? Ironically while in a topped-up state I cant easily make plan changes (telstras site says the account is "suspended") so the only thing that happens when you are over plan is telstra's automatic milking machine, taking $10 at a time.
Any info would be greatly appreciated
Was this helpful?
Welcome to CrowdSupport.
Usage Notifications can be emailed to you. Give the team a call on 125111 to arrange that.
Extra data is automatically applied to your service if you exceed data per the Critical Information Summaries of the plan.
It's a much better option than the previous charging method at up to $3 per MB (depending on the plan)
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved