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Tammydrie
Level 1: Cadet

Can't change password on TELSTRA 4GX WI-FI (MF910V)

Answered

Hi.  

I can log in to the modem settings of my MF920V.  I go to Wi-fi settings, and I change the wi-fi password.  If I click on display password box it shows my new password.  But when I click APPLY the confirmation box comes up (the one that says "all connected wi-fi devices will need to reconnect. Do you want to continue?"), and in the background the password has changed back to "password".  I click YES to continue, and sure enough, it's still "password".  I've tried logging in with another device just to be sure that hasn't really worked and is just displaying wrong, but no, it's "password".  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

@Tammydrie

 

Is it at all possible to then try to change the password by using a different web browser?

 

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5 REPLIES 5
Telstra (Retired)
Telstra (Retired)

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

@Tammydrie

 

Are you able to try factory resetting the device before changing the Wi-Fi Details?

 

To do that, you should find a reset button under the SIM Card slot.

Press and hold that for 3-5 seconds - or until the lights on the device reset.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Highlighted
Tammydrie
Level 1: Cadet

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

Thanks, I've tried that and same result.  I can change the SSID name but not the password.

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

@Tammydrie

 

Is it at all possible to then try to change the password by using a different web browser?

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Tammydrie
Level 1: Cadet

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

That worked!!!!   Thank you!!!

Tammydrie
Level 1: Cadet

Re: Can't change password on TELSTRA 4GX WI-FI (MF910V)

I was using Crome. Tried it with Explorer and it worked. :-)

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