Cannot connect new PrePaid 4GX Wifi Plus

[debmartin78]

I've been trying to sort this new broadband connection of mine for almost 2 days straight and it's DRIVING ME BAT**bleep**!!
Sim been activated by Telstra earlier today, & as well as havin my allocated gig usage (as per purchased wifi pack), Telstra also reimbursed the cost of it to my account which was another 50gig on top.
I was told this would be ready to use immediately....this was FIVE HOURS AGO and STILL none of my devices can use the Internet (even though it is being detected by all devices...) as is is saying to check internet connection or to check with service provider for account details.
CAN SOMEBODY PLS SAVE MY SANITY!!😳🆘

[AshleyM]

Hi debmartin78

Apologise for the late reply

Are you still having issues with the service? 

If you're devices can connect the service are you able to test if you can get to m.telstra.com?

-Ashley

[Nikki851]

Hi, I am having this exact same problem for 2 DAYS now....  I can not connect to Skype to speak with my family nor even check my emails because it continues to say "no connection" - is this possibly a 4G issue? Could I temporarily use 3G if that's the case? Please help as I am now going into day 3 of having no contact with my family and using days of my credit expiry without even be able to use it? Thankyou, 

[DeltaSquad]

@Nikki851,

Welcome to CrowdSupport.

Sorry to hear about your difficulties using a 4GX Wi-Fi Plus.
The device should connect to 3G automatically if 4G is not available.

Can I ask if you've spoken to the Prepaid Team to verify that the SIM and account is active and ready to go?

You can do this by calling 132200 or via Live Chat

- Matt