CrowdSupport®
crosswise
Level 1: Cadet

Constant 3G Internet TCP/Ping dropouts every few minutes every afternoon/evening

For the last week or so we have had constant internet failures every few minutes where the connection to Bigpond never drops but the web stops responding. Running ping tests shows either time-outs or extremely high latency. This will ramp back down to a semi-reasonable response then ramp back to woeful latency or timeouts again.

 

We normally use a DLink DWR-161 router, but I have tried direct connection of the modem to a PC, using an older Telstra USB modem which I have from an earlier account, and different devices, all with the same typical responses.

 

Telstra tell me there are no faults reported in our area (postcode 2460), but I seriously find that hard to believe. If there are no faults then it appears suspiciously like serious over-subscription of the service.

 

Interestingly, when I was on 24/7 chat last night I had consistent ping responses of sub 100ms, but within a few minutes of finishing the chat, the response went back to woeful or complete time-outs. As I said, the service never drops connection to Bigpond, but below I have pasted some typical ping results during these times. You can clearly see the ramp-up/ramp-down of the network response.

 

I am ready to change providers to Optus as my wife's 3G/4G Optus samsung phone get better response, even though it only gets reception when sitting on the windowsill.

 

Pinging 139.134.2.190 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging 139.134.2.190 with 32 bytes of data:

Request timed out.
Reply from 139.134.2.190: bytes=32 time=2196ms TTL=119
Reply from 139.134.2.190: bytes=32 time=59ms TTL=119
Reply from 139.134.2.190: bytes=32 time=69ms TTL=119

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 2196ms, Average = 774ms

Pinging 139.134.2.190 with 32 bytes of data:

Reply from 139.134.2.190: bytes=32 time=1666ms TTL=119
Reply from 139.134.2.190: bytes=32 time=687ms TTL=119
Reply from 139.134.2.190: bytes=32 time=465ms TTL=119
Reply from 139.134.2.190: bytes=32 time=334ms TTL=119

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 334ms, Maximum = 1666ms, Average = 788ms

Pinging 139.134.2.190 with 32 bytes of data:

Reply from 139.134.2.190: bytes=32 time=150ms TTL=119
Reply from 139.134.2.190: bytes=32 time=228ms TTL=119
Reply from 139.134.2.190: bytes=32 time=116ms TTL=119
Reply from 139.134.2.190: bytes=32 time=114ms TTL=119

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 114ms, Maximum = 228ms, Average = 152ms

Pinging 139.134.2.190 with 32 bytes of data:

Reply from 139.134.2.190: bytes=32 time=116ms TTL=119
Reply from 139.134.2.190: bytes=32 time=83ms TTL=119
Reply from 139.134.2.190: bytes=32 time=91ms TTL=119
Reply from 139.134.2.190: bytes=32 time=90ms TTL=119

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 116ms, Average = 95ms

Pinging 139.134.2.190 with 32 bytes of data:

Reply from 139.134.2.190: bytes=32 time=1066ms TTL=119
Reply from 139.134.2.190: bytes=32 time=3929ms TTL=119
Reply from 139.134.2.190: bytes=32 time=2968ms TTL=119
Request timed out.

Ping statistics for 139.134.2.190:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1066ms, Maximum = 3929ms, Average = 2654ms

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Constant 3G Internet TCP/Ping dropouts every few minutes every afternoon/evening

Hi,

 

This certainly isn't a good experience to hear about. We'll need to look into this further from our side of things once obtaining some of your details. I'm going to private message you with a form to complete so we can obtain these details.

 

If you could please complete this form and we'll be in touch once reviewing it.  Please include the address where you experience this issue within the form.

 

-Matt W

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