CrowdSupport®
rlaing
Level 2: Rookie

Data usage

Why do I have to turn off my pre-paid mobile broadband device in order to get its data usage updated on My Account?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Data usage

Hi rlaing

Apologies for the delayed reply.

Are you still having problems with seeing your mobile broadband data use in MyAccount? 

If you are still experiencing an issue with this please contact our pre-paid team via Live Chat http://tel.st/nxzt to have this checked out for you.

-Ern

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now