Looking for help in trying to reduce mobile data charges on our account. We have 4G mobile internet for our home office with 50GB included, $150/month.
When we first changed to this plan, we were always under. Then a couple of times it skyrocketed to over $1200. I queried it, but on exploration, got it reduced and it returned to under the limit. Over the last 12 months it's been creeping up over again, average $300-400 a month. This month, $1200 again. The usage doesn't change that drastically. We don't run Netflix or streaming devices. On Sunday for instance, the data used was almost 4GB. There was no one even in the house this day.
We've had our IT guy look at it, and cannot identify where the "leakage" may be. We are at a loss.
we have no option for nbn yet. Adsl is far too slow to run even an internet browser.
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Have you considered having this checked out by our Billing Team on 132200?
This way we can check on the rating for you which will identify certain usage "classes".
These are very generic, but are usually enough to point you in the right direction on identifying the cause.
As a side note, even if you're not home, if your computers and devices are on and connected to the network, they can complete updates and other tasks.
P2P sharing is also a common cause for background usages if applications are left running on a computer.
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Also not unusual for a neighbour to have connected to your router either accidentally or purposefully and watching video's, playing online games etc. Try changing the wifi password to something difficult.
Unfortunately, you do not provide enough information to give you a qualified response...
There might be many reasons for this:
I could come with looooong list of culprits (including one of your employees fleecing you), but as I said above, you do not provide enough info...
If your IT guy "cannot identify the leakage", you need to sack him... Perhaps he is the one misusing your connection...
What concerns me is that on the weekend when there is no one in the office and we are outside working on the property, then we can record some of our highest data usage. Saturday just gone, 4.5GB and no one was here! In the meantime we have changed to the $89 80GB plan (from $150 for 50) which should help some, but I'd still like to get to the bottom of it.
Telstra will not "invent" your usage - if Telstra reports it, then there must be usage... 4.5GB is not that much - current Apple OSX update was close to it...
There are still too many variables to give you definitive answer - all I can say, if Telstra says that you used that amount of date, then you did... How, that's the question we need to address...