Level 1: Cadet

Help with Latency from SA to Sydney

Hi, I'm having some terrible issues with latency on my TELSTRA 4GX WI-FI PLUS.

The latency to servers in Sydney is insane, triple and even quad digits.

I am located in Adelaide. Below are some examples of a ping -n10 and tracert.


Ping statistics for Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 140ms, Maximum = 358ms, Average = 204ms


Tracing route to sy4-sl-a22.fe.core.pw [] over a maximum of 30 hops:

1 118 ms 6 ms 1 ms

2 * * * Request timed out.

3 * * * Request timed out.

4 294 ms 25 ms 30 ms Bundle-Ether13.way-edge901.adelaide.telstra.net []

5 182 ms 29 ms 27 ms bundle-ether2.fli-edge901.adelaide.telstra.net []

6 136 ms 34 ms 21 ms bundle-ether8.fli-core1.adelaide.telstra.net []

7 162 ms 43 ms 36 ms bundle-ether16.win-core10.melbourne.telstra.net []

8 91 ms 142 ms 47 ms bundle-ether12.ken-core10.sydney.telstra.net []

9 97 ms 167 ms 112 ms bundle-ether1.ken-edge903.sydney.telstra.net [] 10 226 ms 277 ms 126 ms ntt1874239.lnk.telstra.net []

11 185 ms 123 ms 139 ms ae-6.r00.sydnau04.au.bb.gin.ntt.net []

12 * * * Request timed out.

13 139 ms 159 ms 186 ms sy4-sl-a22.fe.core.pw []

Trace complete.


This has only been happening the last week and a half. The rest of this year has been exemplary. Below, I have added an example of a ping that is useable.


Ping statistics for Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 45ms, Maximum = 62ms, Average = 53ms


Any help is much appreciated.

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Support Team
Support Team

Re: Help with Latency from SA to Sydney

Hi @Woolies1

I can understand the frustration and inconvenience caused by high ping. We have a great troubleshooting page at 
https://tel.st/wcu6p which may assist with reducing it. 


Alternatively, please chat with our technical team online at  https://tel.st/fd42k or by calling 13 22 00.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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