Hi, I'm having some terrible issues with latency on my TELSTRA 4GX WI-FI PLUS.
The latency to servers in Sydney is insane, triple and even quad digits.
I am located in Adelaide. Below are some examples of a ping -n10 and tracert.
Ping statistics for 220.127.116.11: Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 140ms, Maximum = 358ms, Average = 204ms
Tracing route to sy4-sl-a22.fe.core.pw [18.104.22.168] over a maximum of 30 hops:
1 118 ms 6 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 294 ms 25 ms 30 ms Bundle-Ether13.way-edge901.adelaide.telstra.net [22.214.171.124]
5 182 ms 29 ms 27 ms bundle-ether2.fli-edge901.adelaide.telstra.net [126.96.36.199]
6 136 ms 34 ms 21 ms bundle-ether8.fli-core1.adelaide.telstra.net [188.8.131.52]
7 162 ms 43 ms 36 ms bundle-ether16.win-core10.melbourne.telstra.net [184.108.40.206]
8 91 ms 142 ms 47 ms bundle-ether12.ken-core10.sydney.telstra.net [220.127.116.11]
9 97 ms 167 ms 112 ms bundle-ether1.ken-edge903.sydney.telstra.net [18.104.22.168] 10 226 ms 277 ms 126 ms ntt1874239.lnk.telstra.net [22.214.171.124]
11 185 ms 123 ms 139 ms ae-6.r00.sydnau04.au.bb.gin.ntt.net [126.96.36.199]
12 * * * Request timed out.
13 139 ms 159 ms 186 ms sy4-sl-a22.fe.core.pw [188.8.131.52]
This has only been happening the last week and a half. The rest of this year has been exemplary. Below, I have added an example of a ping that is useable.
Ping statistics for 184.108.40.206: Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 45ms, Maximum = 62ms, Average = 53ms
Any help is much appreciated.
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I can understand the frustration and inconvenience caused by high ping. We have a great troubleshooting page at
https://tel.st/wcu6p which may assist with reducing it.
Alternatively, please chat with our technical team online at https://tel.st/fd42k or by calling 13 22 00.
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