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graeme12
Level 1: Cadet

How To Update Telstra 4G Mobile Broadband Dongles

Answered

Hi,

 

I would dearly love some help on how to update my mobile broadband + wifi device. I received an email from Telstra a few days ago saying I needed to update my device (huawei E8372)

 

I am running my device on a Mac book pro.

 

I go to the modem page http://192.168.1.1/html/home.html and try to log into my device using user admin password admin and I get the message user name and password not valid. I have tried every combination of possible passwords and usernames I can think of incase I changed it, although I am sure I haven't.

 

I then rang Telstra technical support and after being passed to 3 different departments and an hour and a half on the phone I was told they couldn't help me and to ring back another day!!!!!! Absolutey unbelivable but very sadly true.

 

I tried ringing technical support again today again with no resolution. I am being told I have to log on to change my user name and password, the fact that I am ringing telstra becasue I cant log on appears to be irrelevant. 

 

My searching of the internet for possible solutions has not helped.

 

Is there a way I can reset my mobile broadband device so that the log factory log in setting of admin and admin may work??

 

Thanks in anticipation of your help

 

Graeme 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: How To Update Telstra 4G Mobile Broadband Dongles

Hi Sheila,

 

Hopefully you don't mind me replying..

 

The reset button shown above requires a minimum of a two second press, I would count to five. You then would navigate to http://192.168.8.1 and for both user and password would be admin (lower case).

 

 

 


Cheers,
Dave

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5 REPLIES
Level 23: Superhero

Re: How To Update Telstra 4G Mobile Broadband Dongles

Hey Graeme,

Nothing worse not remembering if you change the password or not.. I thought that this little fellas ip addy is http://192.168.8.1

Anyway the reset button is under the cover where the sim and memory card goes, centre and to one side (depending orientation). Generally a pen will do the trick as it's buried deep and pressing and holding for about ten seconds should do the trick. You'll see the IP addy and wifi key under the same cover nearing the USB plug.


Cheers,
Dave

Level 23: Superhero

Re: How To Update Telstra 4G Mobile Broadband Dongles

Picture tells a thousands words....

 

IMG_1100.PNG


Cheers,
Dave

graeme12
Level 1: Cadet

Re: How To Update Telstra 4G Mobile Broadband Dongles

HI Dave,

 

Many thanks for your support. your solution worked like a charm and it is all updates now

 

Thanks again

 

Graeme 

Shila
Level 1: Cadet

Re: How To Update Telstra 4G Mobile Broadband Dongles

Hi Graeme,

I am having the same problem as well. I have already tried to reset the dongle by pressing the reset button. But then how do you get the username and pw to login? I have tried my admin username and pw several times but didn't work. If you could tell me how you retrieved your username and pw, that would be great. Thanks.

 

With Regards,

Shila

Level 23: Superhero
Accepted Solution

Re: How To Update Telstra 4G Mobile Broadband Dongles

Hi Sheila,

 

Hopefully you don't mind me replying..

 

The reset button shown above requires a minimum of a two second press, I would count to five. You then would navigate to http://192.168.8.1 and for both user and password would be admin (lower case).

 

 

 


Cheers,
Dave

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