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IanV3175
Level 1: Cadet

How do I add a new pre-paid broadband number to my account?

Answered

I activated a new pre-paid broadband number and 4G wi-fi device using "My Account" to verify my id yesterday (26/12). The new number is not yet showing as one of my pre-paid services. Do I have to wait for Telstra to add this service or can I do it myself. If I can add it myself, how do I do so? Everything is working but I want to be able to check credit levels and later recharge via My Account.

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How do I add a new pre-paid broadband number to my account?

No worries, if you want to chat live with the My Account team you can do so here.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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7 REPLIES 7
Telstra (Retired)
Telstra (Retired)

Re: How do I add a new pre-paid broadband number to my account?

Hi IanV3175,

 

Is the service still not showing in My Account? It should take 48 hours from activation.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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IanV3175
Level 1: Cadet

Re: How do I add a new pre-paid broadband number to my account?

Hi Ben, the new number is not showing yet but it is only a little past the 48 hour mark since activation. I'll wait a bit longer and check again later before making contact again.

Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How do I add a new pre-paid broadband number to my account?

No worries, if you want to chat live with the My Account team you can do so here.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Kph
Level 1: Cadet

Re: How do I add a new pre-paid broadband number to my account?

 
Support Team
Support Team

Re: How do I add a new pre-paid broadband number to my account?

Hey Kph,

 

Anything you needed help with as there is no text in your post?

 

- Jesse

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Bronwyn1406
Level 1: Cadet

Re: How do I add a new pre-paid broadband number to my account?

I WOULD ALSO LIKE TO KNOW HOW. ACTIVATED NEW BB DEVICE BUT CANT FIND A A WAY TO RECHARGE IT...

Telstra (Retired)
Telstra (Retired)

Re: How do I add a new pre-paid broadband number to my account?

@Bronwyn1406

 

Welcome to CrowdSupport.

 

How did you go with the Live Chat them in the link that is provided in this thread?

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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