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Level 2: Rookie
Posts: 2
Registered: ‎20-03-2013
Accepted Solution

How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

I have a 4G ZTE device (http://cdn-us1.idg.com.au/gim/id/57971/res/21). However I don't know what the service number is in order to recharge the device as required on the payments method page: http://www.telstra.com.au/internet/mobile-broadband/prepaid/ways-to-recharge/

 

The number doesn't appear to be written on the SIM (should be a 10 digit number). Is there a way to get the device to show it's service number?

 

This really should be an easy process - after all I'm trying to pay for the service, but it is so difficult to recharge.

 

 

Level 24: Supreme Being
Posts: 5,667
Registered: ‎07-09-2012

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

The 10 digit number it is asking for is the 10 digit "phone" number that is assigned to the device. eg 0427 XXX XXX, yes mobile broadband devices are technically "phones" and have a phone number.

 

Go to http://192.168.0.1 or telstra.wifi.4g to open the User Interface for the modem.  Down the bottom of the screen there should be a link to "prepaid activation and account services".  You should be able to get the phone number frmo there.

 

 

 

Level 4: Private Eye
Posts: 37
Registered: ‎09-01-2013
0 Kudos

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

I assume you threw the box it came in where all of the information was on the side away!! pull the sim out and put it in a mobile phone and ring another mobile the number should be displayed on the receiving phone

Tech Bar Team
Posts: 328
Registered: ‎03-10-2011

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

Hey jasewong,

 

easiest way to go to get around this is navigate to www.myprepaid.telstra.com/wbb while connected with your 4g USB and it will bypass any login requirements and allow you to recharge directly.

 

Let me know how you go Smiley Happy

 

 

Josh | Tech Expert |
Need additional help? Book a Telstra Tech Bar appointment.

Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra
Level 2: Rookie
Posts: 2
Registered: ‎20-03-2013

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

Good idea... only thing was the SIM card wouldn't fit in my phone. They use the smaller SIM cards.

Level 1: Cadet
Posts: 1
Registered: ‎01-01-2014
0 Kudos

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

Thank you so much jase... saved my life I was pulling my hair out and ur help fixed it hahaha happy new years much appreciated xD
Level 1: Cadet
Posts: 1
Registered: ‎15-02-2014
0 Kudos

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

I do no the number so how do I go about recharging by a voucher
Support Team
Posts: 2,474
Registered: ‎28-06-2011
0 Kudos

Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

Hey Chocolaterabbit,

You just need to purchase a voucher and then follow the directions on the voucher.

-Dylan

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Level 1: Cadet
Posts: 1
Registered: ‎03-10-2016
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Re: How do I recharge my prepaid 4G mobile broadband dongle? I do not know the service number...


jasewong wrote:

I have a 4G ZTE device (http://cdn-us1.idg.com.au/gim/id/57971/res/21). However I don't know what the service number is in order to recharge the device as required on the payments method page: http://www.telstra.com.au/internet/mobile-broadband/prepaid/ways-to-recharge/

 

The number doesn't appear to be written on the SIM (should be a 10 digit number). Is there a way to get the device to show it's service number?

 

This really should be an easy process - after all I'm trying to pay for the service, but it is so difficult to recharge.

 

 


 

Support Team
Posts: 1,801
Registered: ‎22-10-2013
0 Kudos

Re: How do I recharge my prepaid 4G mobile broadband dongle? I do not know the service number...

Hi newby3, as per the Solution for the original question you can navigate to www.myprepaid.telstra.com/wbb while connected with your 4G USB and it will bypass any login requirements and allow you to recharge directly. Alternatively your service details will be available via your Telstra 24x7 app, or chat here:  http://tel.st/fflv with our Pre-Paid support team available 24x7 and we can assist there Smiley Happy 

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Level 1: Cadet
Posts: 1
Registered: 2 weeks ago
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Re: How do I recharge my prepaid 4G mobile broadband modem? I do not know the service number...

Hello I am trying to recharge my Telstra 4G USB + WI-FI. 

I have not used it for a while and have misplaced my WAP password. As a result I cannot use the wifi and then allow it to direct me straight through as you mentioned in a previous post.  Any history I had for gaining acress to my account has been long gone for rechagring. How can I go about it? Trying to preapre my son for a coding camp, and he needs access to wi-fi! Argh...

Thanks in advance.