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slowshuffler
Level 4: Private Eye

How do I recharge my telstra 4g my pocket wifi ultimate?

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A few months ago we bought a my pocket wi-if ultimate when our home broadband was down. We now want to use it in a site she'd on a building site. I went into a telstra shop to enquire about this and they said easy just do it online. Well it isn't so easy and I was wondering how I do it
Thanks
1 ACCEPTED SOLUTION

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Level 23: Superhero
Accepted Solution

Re: How do I recharge my telstra 4g my pocket wifi ultimate?

Hi Slowshuffer, exactly what seems to be the problem, these units are pretty straight forward, insert the battery, charge the unit up, make sure you have an active data sim card installed and you're right to go. If you haven't re-charged the sim card for say going on 6 months, you may need to get a new one, as they will expire if not used in that period of time.

 

To re-charge a still active sim card, you could try the following link https://www.telstra.com.au/my-account/prepaid-recharge and just follow the prompts. There's also a link there which can open your "My Account" where you can recharge.

 

You might find the following link of help, it's got a downloadable copy of the full user manual for these great units, including full setup details: http://www.downloads.netgear.com/files/aircard/AC_785S_Telstra/AC785S_UM_29APR14.pdf

 

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NB: I am NOT a Telstra employee, just another customer like you.

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4 REPLIES 4
Level 23: Superhero
Accepted Solution

Re: How do I recharge my telstra 4g my pocket wifi ultimate?

Hi Slowshuffer, exactly what seems to be the problem, these units are pretty straight forward, insert the battery, charge the unit up, make sure you have an active data sim card installed and you're right to go. If you haven't re-charged the sim card for say going on 6 months, you may need to get a new one, as they will expire if not used in that period of time.

 

To re-charge a still active sim card, you could try the following link https://www.telstra.com.au/my-account/prepaid-recharge and just follow the prompts. There's also a link there which can open your "My Account" where you can recharge.

 

You might find the following link of help, it's got a downloadable copy of the full user manual for these great units, including full setup details: http://www.downloads.netgear.com/files/aircard/AC_785S_Telstra/AC785S_UM_29APR14.pdf

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

slowshuffler
Level 4: Private Eye

Re: How do I recharge my telstra 4g my pocket wifi ultimate?

Thanks. Yes I found that link but it asks for a pre paid service number and I don't know where to get this
Level 21: Augmented

Re: How do I recharge my telstra 4g my pocket wifi ultimate?

If you go to My Account it lists the service number there.

For example on mine hovering over home account brings up pre-paid which has the pre-paid service number
Mark-Vince
Level 1: Cadet

Re: How do I recharge my telstra 4g my pocket wifi ultimate?

You have different options in recharging but this may not work properly using Wi-Fi connection but directly connected to cellular data

 

www.myprepaid.telstra.com/mbb

www.myprepaid.telstra.com/ipad

 

You can also use this page to recharge with credit card or BPAY

 

https://prepaidrecharge.telstra.com/prepaidrecharge/spring/main

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