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bozo2205
Level 1: Cadet

How to transfer credit between two Telstra Pre-Paid services?

Answered

I have a prepaid mobile service that I use on a "dongle" for broadband data service for my tablet. It has over $100 of phone credit that I cannot use because the the "dongle" as such does not have a phone facility and I would like to find out if and how I can transfer the credit to my other pre-paid phone service. I don't seem to be able to find any way to do this from my account on my PC and obviously I cant go use the m.telstra steps outlined in support because "dongle" does not have a phone facility.. 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How to transfer credit between two Telstra Pre-Paid services?

Hey bozo2205,

 

This would have to be completed manually in the system by one of our consultants in the Pre-Paid team. They have a Live Chat service that will allow this to be completed for you in real time 24/7 via:

 

http://tel.st/nxzt

 

Let us know how you go having this Pre-Paid credit transferred between the accounts? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How to transfer credit between two Telstra Pre-Paid services?

Hey bozo2205,

 

This would have to be completed manually in the system by one of our consultants in the Pre-Paid team. They have a Live Chat service that will allow this to be completed for you in real time 24/7 via:

 

http://tel.st/nxzt

 

Let us know how you go having this Pre-Paid credit transferred between the accounts? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

bozo2205
Level 1: Cadet

Re: How to transfer credit between two Telstra Pre-Paid services?

Thank you Dingo Dan. Had a chat with the pre-paid team as you suggested and the have done the business for me. It was great I had a $110 of phone credit that just accumulated every time I topped up my data and I could not get at it. Again thanks for the information. Best regards o

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