Level 1: Cadet

Im not impressed

Hello Telstra

 bought $80 credit for my laptop. on the 18 june 2015 at 11.11pm. Thinking it wuld last me two months. I just checked my acct today 10 july 2015. I have $10.47 left. Would you be able to check this please?

My receipt number is 1694350342. Thank you.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Im not impressed

Have you used it during that time?

As it hasn't expired otherwise the credit would be zero not $10.47.

Regardless, your best bet is to contact the pre-paid team on 132200 and say "Pre-Paid" they will best be able to investigate any charges which you do not agree with. Smiley Happy
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 3: Gumshoe

Re: Im not impressed

If your credit has been used up quickly, here are some simple tips

  • Disconnect your Mobile Wireless when not in use.
  • Disable updates and only do if on Wi-Fi or Ethernet.
  • Do not allow programs to do frequent checks for updates either.

Youtube and watching videos on news sites, etc will also chew your data.

Checking usage daily might help identify if your browsing or background programs have used up your data when it wasn't being used by you.  


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