Level 1: Cadet

Internet not working


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Level 25: The Singularity
Level 25: The Singularity

Re: Internet not working

Try going to on your mobile and running through the troubleshooting there.


You could then call 1800 834 273 and report the problem.


Otherwise you could provide a description of what you are seeing so that we may try and assist.

Type of NBN Connection?

Model of Modem?

Colour of Lights on Modem?

Connection Stats from Modem Homepage?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra Smart Modem

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