Woolies1
Level 1: Cadet

Lactency issues from Adelaide to Syndey

Hi, I'm having some terrible issues with latency on my TELSTRA 4GX WI-FI PLUS.

The latency to servers in Sydney is insane, triple and even quad digits.

I am located in Adelaide. Below are some examples of a ping -n10 and tracert.

 

Ping statistics for 92.223.48.22: Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 140ms, Maximum = 358ms, Average = 204ms

 

Tracing route to sy4-sl-a22.fe.core.pw [92.223.48.22] over a maximum of 30 hops:

1 118 ms 6 ms 1 ms 192.168.0.1

2 * * * Request timed out.

3 * * * Request timed out.

4 294 ms 25 ms 30 ms Bundle-Ether13.way-edge901.adelaide.telstra.net [165.228.53.245]

5 182 ms 29 ms 27 ms bundle-ether2.fli-edge901.adelaide.telstra.net [203.50.11.64]

6 136 ms 34 ms 21 ms bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]

7 162 ms 43 ms 36 ms bundle-ether16.win-core10.melbourne.telstra.net [203.50.6.229]

8 91 ms 142 ms 47 ms bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]

9 97 ms 167 ms 112 ms bundle-ether1.ken-edge903.sydney.telstra.net [203.50.11.173] 10 226 ms 277 ms 126 ms ntt1874239.lnk.telstra.net [139.130.40.246]

11 185 ms 123 ms 139 ms ae-6.r00.sydnau04.au.bb.gin.ntt.net [129.250.9.180]

12 * * * Request timed out.

13 139 ms 159 ms 186 ms sy4-sl-a22.fe.core.pw [92.223.48.22]

Trace complete.

 

This has only been happening the last week and a half. The rest of this year has been exemplary. Below, I have added an example of a ping that is useable.

 

Ping statistics for 92.223.48.22: Packets: Sent = 10, Received = 10, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 45ms, Maximum = 62ms, Average = 53ms

 

Any help is much appreciated.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: Lactency issues from Adelaide to Syndey

Hi @Woolies1

I have replied at https://tel.st/akvxx, please try to keep all matters to one thread. 


Cheers

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now