The option to set up an automatic recharge when my account reaches a certain dollar value has disappeared from the recharge page. I can set up a monthly recharge but that is not what I want.
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You need to login to your Telstra My Account to set up an automatic recharge when your mobile broadband account reaches a certain dollar value.
Once you've logged in, click on the mobile broadband service. Then click on "Recharge Settings".
Then you should see the wording "Balance automatic recharge. Automatically top up your credit when your recharge credit reaches a certain amount".
This is what I see when logged into my Account for my mobile broadband service.
Thank you for the response but the option has disappeared from my screen, either using Chrome or Firefox. I will try Edge and report back.
PS: It WAS there and I did set up an auto recharge amount some time ago, just can't see it now. Mystery.
Have you changed your Pre-Paid mobile broadband plan?
If you have, it could now be one that doesn't allow you to use the recharge credit, therefore you won't be able to set up a low recharge credit warning.
There's been at least 2 or 3 new plans since I activated mine and the newer ones don't have the option anymore to use the recharge value at "pay as you go" rates. That's why I haven't changed my plan.
Yes, it's a mystery and would be very frustrating.
I'm on the "Data Pass" plan which I think I activated mine in 2015.
I can definitely click on the option to set up an automatic recharge when the credit reaches a certain dollar value.
The Pre-Paid mobile broadband plan after mine was the Data Pass 11 and with this plan Telstra stop customer's being able to use the recharge credit at PAYG rates.
I can only suggest that you speak to the Pre-Paid team on 132200 (8am-9pm AEDT). They'll be able to look at your Account and hopefully see why you can't activate this feature yourself....and possibly do it for you.
"To set up Balance Based Recharge, log into My Account
Allows you to recharge your Pre-Paid service automatically when your Pre-Paid account balance drops to a selected value"
That option does not appear on *MY* account screens under Chrome, Firefox or Edge. It used to. It's also unavailable on the 24/7 App.