Level 1: Cadet

Mobile Broadband Upgrade

I upgraded our mobile broadband two weeks ago and haven't heard anything, go into our telstra provider here to be told that we need to do a credit check which we have to call them about. Try calling and we can't get through!!!! Has something to do with a credit check which is weird being an upgrade to the service we already have? Need help sorting out what to do....... We live in a rural town and don't have many options.....

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Level 25: The Singularity
Level 25: The Singularity

Re: Mobile Broadband Upgrade

Nothing can be done through Crowdsupport, you will need to ask the question either via 132200, Facebook or Twitter as nobody here has access to Accounts/Billing systems.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit