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KJohnHO
Level 3: Gumshoe

My Account - Credit remaining & Data remaining

If I go to 'My Account' and select my 'Pre-Paid', I see that I have 'Credit remaining $50 plus bonus and packs'. If I click through on 'Credit Remaining', I see I have '$50 reaining' but only '2.64 GB remaining'. (Last recharge was $50/4G)

 

If I have $50 remaining, I should have 4G data remaining, or, If I have 2.64G remaining, I should have around $33 credit remaining?

 

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2 REPLIES 2
Community Manager Community Manager
Community Manager

Re: My Account - Credit remaining & Data remaining

Hi KJohnHO,

 

Without knowing which prepaid service and offer you're referring to I'm unable to provide clarification, but feel free to speak with our Pre Paid team directly just here: http://tel.st/nxzt and we can look into the specifics with you.

 

Cheers, Tim 

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KJohnHO
Level 3: Gumshoe

Re: My Account - Credit remaining & Data remaining

I have the answer! It appears the 'Credit' has nothing to do with value remaining on your last recharge. It is a 'credit'  which allows a user to continue using the device at $2/MB rate till used.

 

This is apparently a 'change' from the previous 'Offer' where there was no 'Credit' component.

 

It is not explained on the web site @ https://www.telstra.com.au/broadband/mobile-broadband/prepaid  clearly for those moving from the previous 'offer'.

 

There should be an extra line for 'Standard' price as well as the 'Recharge Credit ' line. After all, Telstra might become generous, Smiley Happy, and offer $100 credit on a $50 recharge considering how expensive the rate is.

 

 

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