I have a Bigpond Netgear mobile 4G broadband device, Aircard 782s which I purchased from Telstra less than 3 years ago.
My 2 year plan expired 6 months ago and I had an alternate source for internet installed at my home, I am in the country with only copper connection, I now have wireless connection for home.
However, I now wish to use the device when I am travelling within Australia
and went to my local Telstra shop and purchased a prepaid SIM.
It didnt work so I returned to the Telstra shop to find out why.
I was told that since this is a Bigpond device, (sold to me by Telstra) it is no longer supported byTelstra and will not work with the Telstra prepaid data sim.
The device is a Netgear 4G Advanced with Aircard 782S less than 3 years old, what is going on, is that correct??
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They may be correct but you can try this first
This is a manual for the advanced III but it is a simliar setup for the 4g advanced, the menu just may look slightly different. Look for the section about configuring APN and try these settings
Also i am not sure if you will be using ipv6 to connect or ipv4 but you can try these:
PDP Roaming: None
save that off and select your new APN entry as the primary, then try rebooting the device and see if that works
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