New 4GX wifi Pro Prepaid

[mns488]

Hi,

I have just bought a prepaid Telstra 4GX WIFI Pro and cannot get it to work.

I have turned it on and tried to activate it at www.telstra/activate but when i put in the number or serial,  in the next box, the 'select device' box there is nothing to select so i can not move forward in the process?

If i look at the modem, it says "to activate, connect & visit m.home.  Once activated, restart the device".  I'm not sure what that actually means?  How do i connect the device to that address?

Any help appreciated.

Thanks

[mns488]

Answered now. contracted telstra by webchat they had to activate it themselves.