Level 1: Cadet

Nighthawk M1 Data offloading

Hello All,



I acquired a Nighthawk M1 last night and it's a sublime peice of hardware,    I brought it for the Data Offloading functionality


Here are the steps taken that have reproduced this problem I am having




1) Ethernet connection to my macbook pro (Wifi is turned of on the machine)

2) set up password (It's been factory reset)

3) change the WiFi profiles to only single band 

4) set up Data Offset - connecting to my home Telstra NBN Router

5) for about 10 seconds, everything on the dashboard says that it's connected to the home Wifi and it seems OK


then, the M1 will disconnect the Wifi and Broadband connections,  always be in a constant 'Detecting Service' mode - it's wifi also no longer works.


I have tried setting it up via the web interface and also the netgear App on the iPhone - my home router services about 4 wifi devices and about 4 ethernet devices without incident


I then have to log into the  web interface, and factory reset the box..


If someone can please give me any hints that would be great..


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Telstra (Retired)
Telstra (Retired)

Re: Nighthawk M1 Data offloading

Hi AnJellyCue, 


Thanks for contacting us about your NightHawk modem. lease call Telstra Technical Support team on 133 933 they can run some tests and get this working again.


Let me know if you have any trouble.


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