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aarfmann
Level 3: Gumshoe

Nighthawk M1 will not allow xbox to connect to internet

Telstra replaced my old nether 4g device with a Netgear Nighthawk M1 and my xbox will now not connect to the internet.  The xbox connects to the modem fine, but stops there.  I have the latest firmware version, tried manual DNS settings on the xbox, have gone through all troubleshooting, restarting, etc and no luck.

 

I have port forwarded on the modem with no luck.

 

So frustrating when the old device had no issues connecting the xbox to the internet.

 

Any ideas as to whether it could be a service setting on Telstra's side or not?

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7 REPLIES 7
Level 21: Augmented

Re: Nighthawk M1 will not allow xbox to connect to internet

@aarfmann

 

maybe this is the problem 

 

firmware version

 

https://community.netgear.com/t5/AirCard-LTE-Hotspots-Gateways/Nighthawk-M1-Issues/td-p/1264264

 

https://community.netgear.com/t5/DSL-Modems-Routers/Netgear-Nighthawk-D7800-Faulty-firmware-24/td-p/...

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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aarfmann
Level 3: Gumshoe

Re: Nighthawk M1 will not allow xbox to connect to internet

Thank you - the firmware isn’t the problem - and the problems in your suggested post are not related to my issue. The modem works fine - just having one issue with the Xbox connecting to internet.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Nighthawk M1 will not allow xbox to connect to internet

When you run a network test on the xbox, where does it get stuck?

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Bungarra1
Level 1: Cadet

Re: Nighthawk M1 will not allow xbox to connect to internet

Have the same trouble as aarfman.... the nighthawk recognises the xbox but will not connect to the internet through the xbox.

 

On the test we get the first RED  X on testing network connection.... CANNOT CONNECT TO INTERNET

 

Thankyou for your help

Level 24: Supreme Being
Level 24: Supreme Being

Re: Nighthawk M1 will not allow xbox to connect to internet

is this through wifi or wired?

You've tried resetting your network settings?

 

If you've tried all the troubleshooting you can, it could potentially be due to the CGNAT that Telstra uses for its consumer mobile broadband plans. Public IP's are only available on business grade services these days

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Bungarra1
Level 1: Cadet

Re: Nighthawk M1 will not allow xbox to connect to internet

Through wifi

 

Resetting Network settings... do you mean in the xbox... or somehow through the nighthawk.

 

sorry not too comp literate but am learning..

 

I have a buisness connection with telstra...

 

I cannot believe that a company like Telstra cannot have a simple fix for this....

 

They are like new car salesman... spruik up the product but you are on your own after you drive out the gate.... 

 

Thankyou for your reply... gives me some hope I'll sort this problem out...

Level 24: Supreme Being
Level 24: Supreme Being

Re: Nighthawk M1 will not allow xbox to connect to internet

On the xbox. From what i remember you can do a reset of the network settings without having to reset the entire device

 

Have a chat with business sales/billing about extranet codes on your device. If you're eligible they can put codes on the device that bypasses the CGNAT and allows you to connect on public IP's

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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