Level 1: Cadet

Prepaid Elite WiFi Account

The  URL is providing me access to the 'Telstra Elite Pre-Paid Mobile Home Page' and other settings but I have (for about a week) been getting an "Error' ("An unexpected error has occurred. To recharge click here or call 1258887 to speak to a consultant") when I select "My Pre-Paid".    Previously, I would get opitions including the ability to check my pre-paid balance.   Is there a system wide problem or just a problem with my account?   What can I do to check and correct?

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Community Manager Community Manager
Community Manager

Re: Prepaid Elite WiFi Account

Hi 1-of-1,


Are you still having difficulty with your service?


It sounds to me that there is a problem with the account preventing you from connecting that needs further investigation. I would suggest that you contact our pre-paid group via chat (in my signature) so they can check that the account is in order.


Let me know how you go.

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