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dlq
Level 1: Cadet

Prepaid account - do they expire if inactive?

Answered

Hi, I am interested in knowing more about prepaid as I have never had prepaid before.

 

I am considering buying a pre-paid kit for use during holidays / travelling as I dont need it at home.

If you dont keep a prepaid service in credit and the SIM is inactive for a period of time does Telstra expire / disconnect the SIM?

 

If this happens, how long is the period from expiry to disconnection?

Can you reconnect the SIM if it is disconnected without having to buy a new SIM or paying a connection fee?

 

Thanks

 

Damien

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Prepaid account - do they expire if inactive?

IIRC you get 6 months from the expiry of your last recharge before the number is disconnected.

They would need you to purchase a new SIM if you wanted another service and you will likely lose the right to use that number.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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2 REPLIES 2
Level 23: Superhero
Accepted Solution

Re: Prepaid account - do they expire if inactive?

IIRC you get 6 months from the expiry of your last recharge before the number is disconnected.

They would need you to purchase a new SIM if you wanted another service and you will likely lose the right to use that number.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Staceyvanharn
Level 1: Cadet

Re: Prepaid account - do they expire if inactive?

Is this response still correct as of March 2016?

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