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rossco2
Level 1: Cadet

Prepaid wireless broadband

Answered

I am wanting to recharge my prepaid wireless broadband which I haven't used for nearly 12 months. Have inserted devise and light comes on but unable to access any links to recharge. Asked for service number and this was showing up as invalid yet is what was previously used. Any suggestions as don't want to buy a voucher if can't get a proper connection.

1 ACCEPTED SOLUTION

Accepted Solutions
allinone
Level 5: Eagle Eye
Accepted Solution

Re: Prepaid wireless broadband

Unfortunately too late as in the terms and conditions it states:

1.12 If you do not recharge your service during your recharge only period, it will be disconnected and
your service number will be reallocated to another customer. The length of your recharge only
period is 6 months from your Credit Expiry Date.

View solution in original post

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2 REPLIES 2
Level 23: Superhero

Re: Prepaid wireless broadband

If it had 30/60 day expiry you'll need a new start pack as at a guess that sim has been discontinued.

Cheers,
Dave

allinone
Level 5: Eagle Eye
Accepted Solution

Re: Prepaid wireless broadband

Unfortunately too late as in the terms and conditions it states:

1.12 If you do not recharge your service during your recharge only period, it will be disconnected and
your service number will be reallocated to another customer. The length of your recharge only
period is 6 months from your Credit Expiry Date.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit