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Angie81
Level 2: Rookie

Recharge/service number

Answered

Almost ran out of data on Bigpond Wi-fi 4g advanced & looking to recharge or upgrade plan for the month.

 

To recharge I need my 'service number' - how do I find this?

 

I have tried going to m.telstra.com to recharge and the page says 'cannot identify your service'

 

So I thought about just upgrading my plan for the month & went to 'change plan' in my account. Then I get taken to a page that says 'we are working on activating your Bigpond service'

 

Surely it shouldn't be this hard to recharge???

Thanks in advance for any help

 

Angie

1 ACCEPTED SOLUTION

Accepted Solutions
Angie81
Level 2: Rookie
Accepted Solution

Re: Recharge/service number

Resolved!

 

Thaks 24x7 Telstra live chat

View solution in original post

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2 REPLIES 2
Angie81
Level 2: Rookie
Accepted Solution

Re: Recharge/service number

Resolved!

 

Thaks 24x7 Telstra live chat

View solution in original post

SarahGuthleben
Level 1: Cadet

Re: Recharge/service number

how was your problem solved - i looked for the response but it just says solved???

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit