Subject has probably been done to death (many times), but I'm a novice when it comes to I.T.
Live quite a bit out of the major towns so rely heavily on my mobile both phone and internet.
Recently tried to unlock my HUAWEI E5787 modem (prepaid, own it outright), paid the $25 unlock fee, had a so called tech on chat line for about 3 hours, THEN transferred to the mobile phone, given a 16 digit code and achieved absolutely NOTHING!.(After another hour) Impractical to take device to the closest Telstra shop, only a sub-agent, did ring them up, said it was beyond them and contact the 13 number.
What a complete waste of time that was. Paid my $25 and device still locked to Telstra, just wish to simply unlock it and have the freedom to use other sim cards when I go down the coast.
Was suggested I contact the manufacturer, or send the device away to them (as if I am going to do that, only link I have with the internet.
Only alternative I can see is to buy another modem (unlocked) and/or have a few different simcards handy when I travel. PITA, especially when I paid for this outright and have all my devices on prepaid.
Was told on phone that device SHOULD have unlocked
Was this helpful?
@DM69 The device should've unlocked with the code provided you gave the Telstra Rep the right IMEI number. Have you a family member, or friend that has a bit more IT experience, as perhaps they can try the code.
Alternatively, give Huawei Customer Service a call and see how you go?
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved