ace101
Level 2: Rookie

Slow Mobile Broadbabd

Have a 4G usb + wifi plus dongle i use on a laptop, have been using for a few years now and have never got great download speeds, but lately seems to be worse than normal. Any suggestions or just a bad area  for reception?

 

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Level 25: The Singularity
Level 25: The Singularity

Re: Slow Mobile Broadbabd

School holidays don't help mobile broadband download speeds.
Is your device a 4G or 4GX model? The 4GX should be faster overall as it can access more of the frequency bands that are used by the network.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ace101
Level 2: Rookie

Re: Slow Mobile Broadbabd

thanks for the feedback

Its a 4GX model, always been slow, Telstra map says a good reception area for my location, but has never been very fast. Possibly an external aerial would help? My brother has Optus 4g in a different area and he is getting 244 mbps download and 30.5 mbps upload, far cry from my 4g

Level 25: The Singularity
Level 25: The Singularity

Re: Slow Mobile Broadbabd

An antenna could help, although I'm not sure if the one that you have has a socket for an antenna.

It might pay to drop in to your nearest Telstra Shop and have a chat with them to see if they have someone suitable in stock. Ideally, to get the best performance, you want the antenna to be as high as possible.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ace101
Level 2: Rookie

Re: Slow Mobile Broadbabd

Hi Jupiter

 

Thanks for the info

 

I think I would need a new modem, but thanks for your help, 4g should be better than what I am getting at the moment, so probably worth a try

 

thanks again

Highlighted
Level 21: Augmented

Re: Slow Mobile Broadbabd

Hmm... To be honest, I am finding your brother's speeds unbelievable... I am about 900 metres (line of sight) from Telstra's 4GX tower and I never get speeds like that on my iPhone 8+. Of course there is always issue of congestion etc...
Having said that, your speeds are rather poor (although, right now, I am not getting much better - school holidays, proximity of the airport and loads of tourists at this time of the day, etc?)
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
ace101
Level 2: Rookie

Re: Slow Mobile Broadbabd

HI

 

Yes, they looked impressive to me, but saw him test it on his iphone, the speed test was correct, amazing, he just changed form Optus ADSL to Optus 4g mobile broadband and is extremely happy with improvement. Dont know why my speeds are so low when Testra map advises I am in a good location for 4g reception, not much better than my previous 3g speed?

Level 21: Augmented

Re: Slow Mobile Broadbabd

As I said, it could be area with 4G(X) but lots of users, hence congestion issue. Again, I have seen close to 150Mbps on my iPhone (t's 4GX here), but right now, it is around 6Mbps and fluctuating heavily... The CONGESTION is the important word!
Then again, topography plays a role too... Frequencies used for 4G(X) and 5G are more susceptible to terrain interference (I am sure some more knowledgeable people will jump in and explain)…
In my case, I have visual with the tower, so the above does not play the role - congestion is the only culprit in my case...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Level 25: The Singularity
Level 25: The Singularity

Re: Slow Mobile Broadbabd

4G speeds are highly variable and depend on the number of bands that a tower uses and the capability of your handset to aggregate those signals.

At home I get around 250Mbps on my Samsung Galaxy S9+ on my Telstra 4G (4 LTE bands in use on the tower), but between here and Melbourne it can drop as low as 15Mbps due to the lower capability of the towers (single frequency).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ace101
Level 2: Rookie

Re: Slow Mobile Broadbabd

yes a lot of factors come into it, but has always been on the slow side which has been dissapointing, might look into new modem ans external aerial, only thing i can think of to improve

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