CrowdSupport®
Kw23
Level 1: Cadet

Tasmania

Answered

Hi i cant connect my laptop to my pre paid wi fi. I have run out of credit but am trying to recharge. Can someone tell me how i get the app open on l laptop without credit so i can recharge  

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Tasmania

Hi Kw23,

 

If you log into your Telstra My Account, select your Pre-Paid wifi device, then you'll be able to recharge it.

https://www.my.telstra.com.au/myaccount/home

 

If the device is in your 24/7 App on your mobile phone, you'll also be able to recharge in the 24/7 App.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Tasmania

Hi Kw23,

 

If you log into your Telstra My Account, select your Pre-Paid wifi device, then you'll be able to recharge it.

https://www.my.telstra.com.au/myaccount/home

 

If the device is in your 24/7 App on your mobile phone, you'll also be able to recharge in the 24/7 App.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Tasmania

Hi @Kw23 

 

Just checking back in to see how you went and if you need any further help?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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