CrowdSupport®
Level 1: Cadet

Telstra Elite 3G Mobile Broadband Device USB constant dropout and overheating

am starting travelling out west again and use this devise to be connected. Bought it last year. Concerned with the overheating for my laptop (the laptop where the toggle is connected gets also very hot) and frustrated with dropout. Tells me I am online but am not.  going gradually out as far as Longreach in the next few months. Would an upgrade to a WiFi 4G devise give me better connectivity please?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Community Manager Community Manager
Community Manager

Re: Telstra Elite 3G Mobile Broadband Device USB constant dropout and overheating

Hi bergal,

 

Have you tried using a different USB port? The device can become warm during use but it should not get too hot. If it continues to heat up and then drops outs start occuring when its hot then it is likely the device is overheating.

 

If a different port has not effect then I would suggest dropping it into a Telstra store as the device may be faulty. Our 4G network is currently focused in large centres so if you are travelling in areas where coverage in minimal or sparse upgrading will have no effect. This is because the outlying network is predominately 3G.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit